Questions
How old do I have to be to order?
18 or older. You confirm your age when you arrive and again at checkout, and the courier delivers to adults only. We may refuse or cancel any order where we have reason to believe the buyer is under the legal age.
Is the age check identity verification?
No. It is a self-declared confirmation, which is the baseline for this product category. It is not an identity check, and it does not remove your responsibility to buy legally.
How long does delivery take?
Typically 2–4 business days to major centres, longer to outlying areas. Orders placed over a weekend are dispatched on the next business day.
How do I pay?
Through PayFast, which handles card and EFT payments. You enter your payment details on PayFast's own secure pages — they never pass through this site, and we never see or store your card number.
The price changed between my cart and checkout. Why?
Your total is recalculated on our server from the live catalogue immediately before payment. If a price or stock level changed while you were shopping, the corrected figure is what you see and what you pay. This also means a price cannot be altered in the browser to pay less — the browser's number is never the one that is charged.
Can I return a product?
Faulty or incorrectly supplied items, yes. For hygiene and safety reasons we cannot accept returns of opened or used vaping products. See the returns policy for the full detail.
Do you ship outside South Africa?
No. We deliver within South Africa only. Vaping products are restricted or prohibited in many countries and we will not ship across borders.